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Volkswagen rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze.

NHTSA campaign 20V-716 · Reported November 18, 2020 · 32,048 vehicles affected

AFFECTED MODELS
Volkswagen Arteon, Atlas, Atlas Cross Sport, Golf, Jetta and Tiguan
VEHICLES AFFECTED
32,048
REMEDY
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge.
COST
Free

The short version

Volkswagen Group of America, Inc. reported a problem with the sensing system camera. Here is what owners need to know.

WHAT

The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

WHY IT MATTERS

A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.

WHAT TO DO

Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge.

Affected vehicles

These model years are included in NHTSA campaign 20V-716.

YEAR RANGEMODEL
2021Volkswagen Arteon
2021Volkswagen Atlas
2021Volkswagen Atlas Cross Sport
2021Volkswagen Golf
2021Volkswagen Jetta
2021Volkswagen Tiguan

What changed

Newest first. The record shows both when the recall began and what has changed since.

  1. Recall reported to NHTSA. LATEST

Drive one of these? Check your VIN to see if your specific vehicle is affected.

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What this record means

Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.

Not affiliated

MyAutoRecalls is not affiliated with Volkswagen Group of America, Inc. or the National Highway Traffic Safety Administration.