Mercedes-Benz Usa communication module software may restrict or disable the emergency call system (eCall).
The short version
Mercedes-Benz USA, LLC reported a problem with the communication auto crash notification. Here is what owners need to know.
The communication module software may restrict or disable the emergency call system (eCall).
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge.
Affected vehicles
These model years are included in NHTSA campaign 21V-00J.
| YEAR RANGE | MODEL |
|---|---|
| — | See NHTSA record 21V-00J |
What changed
Newest first. The record shows both when the recall began and what has changed since.
- Recall expanded to more vehicles. LATEST
- Recall reported to NHTSA.
Drive one of these? Check your VIN to see if your specific vehicle is affected.
Check your VINWhat this record means
Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.
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