Mercedes-Benz software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The short version
Daimler Vans USA, LLC reported a problem with the electrical system software. Here is what owners need to know.
The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge.
Affected vehicles
These model years are included in NHTSA campaign 21V-055.
| YEAR RANGE | MODEL |
|---|---|
| 2016–2020 | Mercedes-Benz Metris |
| 2019–2020 | Mercedes-Benz Sprinter |
What changed
Newest first. The record shows both when the recall began and what has changed since.
- Recall reported to NHTSA. LATEST
Drive one of these? Check your VIN to see if your specific vehicle is affected.
Check your VINWhat this record means
Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.
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MyAutoRecalls is not affiliated with Daimler Vans USA, LLC or the National Highway Traffic Safety Administration.