Mercedes-Benz on June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles.
The short version
Mercedes-Benz USA, LLC reported a problem with the communication. Here is what owners need to know.
On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge.
Affected vehicles
These model years are included in NHTSA campaign 21V-072.
| YEAR RANGE | MODEL |
|---|---|
| 2020 | Mercedes-Benz AMG GT |
| 2017–2019 | Mercedes-Benz C-Class |
| 2017–2020 | Mercedes-Benz CLA-Class |
| 2020 | Mercedes-Benz CLS-Class |
| 2017–2020 | Mercedes-Benz E-Class |
| 2017–2021 | Mercedes-Benz GLA-Class |
| 2017–2021 | Mercedes-Benz GLC-Class |
| 2017–2020 | Mercedes-Benz GLE-Class |
| 2017 | Mercedes-Benz GLS-Class |
| 2017–2019 | Mercedes-Benz S-Class |
What changed
Newest first. The record shows both when the recall began and what has changed since.
- Recall reported to NHTSA. LATEST
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Check your VINWhat this record means
Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.
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