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Mercedes-Benz mbux multimedia system software may cause the display to remain black, or reboot after startup.

NHTSA campaign 21V-354 · Reported May 14, 2021 · 343,191 vehicles affected

AFFECTED MODELS
Mercedes-Benz A-Class, AMG GT, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class and GLS-Class
VEHICLES AFFECTED
343,191
REMEDY
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge.
COST
Free

The short version

Mercedes-Benz USA, LLC reported a problem with the sensing system camera. Here is what owners need to know.

WHAT

The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly.

WHY IT MATTERS

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

WHAT TO DO

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge.

Affected vehicles

These model years are included in NHTSA campaign 21V-354.

YEAR RANGEMODEL
2019–2021Mercedes-Benz A-Class
2021Mercedes-Benz AMG GT
2020–2021Mercedes-Benz CLA-Class
2021Mercedes-Benz CLS-Class
2021Mercedes-Benz E-Class
2021Mercedes-Benz GLA-Class
2020–2021Mercedes-Benz GLB-Class
2020–2021Mercedes-Benz GLC-Class
2020–2021Mercedes-Benz GLE-Class
2020–2021Mercedes-Benz GLS-Class

What changed

Newest first. The record shows both when the recall began and what has changed since.

  1. Recall reported to NHTSA. LATEST

Drive one of these? Check your VIN to see if your specific vehicle is affected.

Check your VIN

What this record means

Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.

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