Check your VIN

Mercedes-Benz error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

NHTSA campaign 22V-365 · Reported May 20, 2022 · 242,722 vehicles affected

AFFECTED MODELS
Mercedes-Benz A-Class, AMG GT, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, S-Class, SL-Class and SLC-Class
VEHICLES AFFECTED
242,722
REMEDY
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge.
COST
Free

The short version

Mercedes-Benz USA, LLC reported a problem with the communication auto crash notification. Here is what owners need to know.

WHAT

An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

WHY IT MATTERS

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

WHAT TO DO

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge.

Affected vehicles

These model years are included in NHTSA campaign 22V-365.

YEAR RANGEMODEL
2019–2021Mercedes-Benz A-Class
2019–2021Mercedes-Benz AMG GT
2017–2021Mercedes-Benz C-Class
2017–2021Mercedes-Benz CLA-Class
2019–2022Mercedes-Benz CLS-Class
2019–2021Mercedes-Benz E-Class
2019–2021Mercedes-Benz G-Class
2017–2021Mercedes-Benz GLA-Class
2020–2021Mercedes-Benz GLB-Class
2018–2021Mercedes-Benz GLC-Class
2018–2022Mercedes-Benz GLE-Class
2017–2022Mercedes-Benz GLS-Class
2019–2021Mercedes-Benz S-Class
2019–2020Mercedes-Benz SL-Class
2019–2020Mercedes-Benz SLC-Class

What changed

Newest first. The record shows both when the recall began and what has changed since.

  1. Recall reported to NHTSA. LATEST

Drive one of these? Check your VIN to see if your specific vehicle is affected.

Check your VIN

What this record means

Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.

Not affiliated

MyAutoRecalls is not affiliated with Mercedes-Benz USA, LLC or the National Highway Traffic Safety Administration.