Check your VIN

Mercedes-Benz battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

NHTSA campaign 24V-372 · Reported May 28, 2024 · 14,912 vehicles affected

AFFECTED MODELS
Mercedes-Benz 500, EQE-Class SUV and EQS-Class SUV
VEHICLES AFFECTED
14,912
REMEDY
Dealers will update the battery management system software, free of charge.
COST
Free

The short version

Mercedes-Benz USA, LLC reported a problem with the management system/energy control module (bms/becm) software. Here is what owners need to know.

WHAT

The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

WHY IT MATTERS

A sudden loss of drive power increases the risk of a crash.

WHAT TO DO

Take it to a dealer — they will update the battery management system software, free of charge.

Affected vehicles

These model years are included in NHTSA campaign 24V-372.

YEAR RANGEMODEL
2024Mercedes-Benz 500
2023–2025Mercedes-Benz EQE-Class SUV
2023–2025Mercedes-Benz EQS-Class SUV

What changed

Newest first. The record shows both when the recall began and what has changed since.

  1. Recall reported to NHTSA. LATEST

Drive one of these? Check your VIN to see if your specific vehicle is affected.

Check your VIN

What this record means

Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.

Not affiliated

MyAutoRecalls is not affiliated with Mercedes-Benz USA, LLC or the National Highway Traffic Safety Administration.