Mercedes-Benz software error in the mbux multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The short version
Mercedes-Benz USA, LLC reported a problem with the infotainment software. Here is what owners need to know.
A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Take it to a dealer — they will update the MBUX multimedia system software and parking control unit settings, free of charge.
Affected vehicles
These model years are included in NHTSA campaign 24V-688.
| YEAR RANGE | MODEL |
|---|---|
| 2024 | Mercedes-Benz CLE |
| 2024 | Mercedes-Benz E-Class |
What changed
Newest first. The record shows both when the recall began and what has changed since.
- Recall reported to NHTSA. LATEST
Drive one of these? Check your VIN to see if your specific vehicle is affected.
Check your VINWhat this record means
Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.
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MyAutoRecalls is not affiliated with Mercedes-Benz USA, LLC or the National Highway Traffic Safety Administration.