Mercedes-Benz emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
The short version
Mercedes-Benz USA, LLC reported a problem with the communication auto crash notification. Here is what owners need to know.
The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
Take it to a dealer — they will update the communication module software, free of charge.
Affected vehicles
These model years are included in NHTSA campaign 24V-807.
| YEAR RANGE | MODEL |
|---|---|
| 2021 | Mercedes-Benz S-Class |
What changed
Newest first. The record shows both when the recall began and what has changed since.
- Recall reported to NHTSA. LATEST
Drive one of these? Check your VIN to see if your specific vehicle is affected.
Check your VINWhat this record means
Data from the NHTSA recall database. A clean VIN check means no open federal recalls for that vehicle — not that it never had one.
Not affiliated
MyAutoRecalls is not affiliated with Mercedes-Benz USA, LLC or the National Highway Traffic Safety Administration.